Hardcover: 208 pages
Publisher: Zondervan; 55890th edition (April 30, 2012)
Product Dimensions: 5.6 x 0.8 x 8.2 inches
Shipping Weight: 10.4 ounces (View shipping rates and policies)
Average Customer Review: 4.7 out of 5 stars See all reviews (223 customer reviews)
Best Sellers Rank: #112,904 in Books (See Top 100 in Books) #102 in Books > Christian Books & Bibles > Christian Living > Leadership #174 in Books > Christian Books & Bibles > Christian Living > Business & Professional Growth #346 in Books > Business & Money > Economics > Economic Conditions
Joel Manby really knows his subject.His first job out of college was as a plant foreman at a GM truck plant in Pontiac, Michigan, where he was exposed to the toxic and adversarial relationship that existed between the UAW membership and the management. Fortunately, he later had the opportunity to serve under the legendary Skip LeFauve during the birth of the revolutionary Saturn automotive experiment, where he witnessed first-hand the transforming power of 'agape' love, trust, kindness, and true respect in the workplace. Joel was able to obtain a unique perpective of Saturn because he left Saturn "corporate" after the launch of the first car to run (and partially own) four Saturn retail outlets. He had already seen the effect of Skip LeFauve's strong belief in kindness and trust instilled in the corporate leaders, field organization, and UAW plant workers at Saturn's plant in Spring Hill, TN, who were enthused about their jobs. Such "soft" concepts were considered heresy in the hard-boiled world of automotive management. But after he moved to the dealership level where "the rubber hit the road", literally, he witnessed the same kindness and enthusiasm. The dealership owners believed in the mission and were kind and respectful to their sales and service team members who in turn treated the final customer well.But did organization-wide love, trust, and kindness actually WORK?Well, judge for yourself. Within only short four years after launch, the Saturn brand:* was number two in overall retail sales in America.* was number one in dealer satisfaction according to the main arbiter, J.D. Power and Associates.* had the highest resale value (percent of sticker price) of ANY car in ANY class.
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