Series: How-To-Do-It Manual for Librarians
Paperback: 290 pages
Publisher: Neal-Schuman Publishers; 2nd edition (June 30, 2009)
Product Dimensions: 8.5 x 0.6 x 11 inches
Shipping Weight: 1.8 pounds (View shipping rates and policies)
Average Customer Review: 4.5 out of 5 stars See all reviews (8 customer reviews)
Best Sellers Rank: #623,947 in Books (See Top 100 in Books) #117 in Books > Reference > Writing, Research & Publishing Guides > Publishing & Books > Bibliographies & Indexes > Science #158 in Books > Computers & Technology > Internet & Social Media > Online Searching #280 in Books > Textbooks > Humanities > Library & Information Science
CONDUCTING THE REFERENCE INTERVIEW isn't a bad book, but it's basically 280-some pages on how not to be a jerk. There wouldn't be anything inherently wrong about this except the book was quite expensive. I sort of think my graduate school was a little short-sighted in requiring this. I could've learned just as much by reading a journal article.
As I was preparing for paraprofessional librarian job interviews--I don't have formal training as a librarian--I found this book very helpful. It gave me both a general framework and lots of specifics. Anyone, not just librarians, trying to help people find information they need, but don't know how to ask for, would learn from this book. It also teaches some fabulous customer service skills. I felt like I'd taken a thorough crash course in helping people get their needs met.
Absolutely a MUST for current librarians or students in the MLIS program! It is jammed paced with ideas and web sites for all topics and explains what a real reference interview should be like. This book should be at evry reference desk!!!
This book is great for any reference librarian. There are detailed suggestions for improving service, with ample research to support the ideas presented. In addition, there are simple and easy practice exercises to try. The text makes for enjoyable reading, which is no easy feat given the nature of the material. A must read for those studying reference or working in a reference situation- whether public, private, corporate, or academic, this book covers countless situations and teaches the reader how to effectively handle those situations. An A+!