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Problem Management For I.T. Departments

Based on ITIL's Service Management best practices, this book takes a real world look at Problem Management and how to roll this process out in your environment. Topics include:Problem PrioritizationRoles and RelationshipsRoot Cause Analysis TechniquesProblem and Incident ReviewsTesting Root Cause TheoryValue Based Metrics

File Size: 2267 KB

Print Length: 50 pages

Simultaneous Device Usage: Unlimited

Publication Date: May 7, 2015

Sold by:  Digital Services LLC

Language: English


Text-to-Speech: Enabled

X-Ray: Not Enabled

Word Wise: Not Enabled

Lending: Enabled

Enhanced Typesetting: Enabled

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